📝 TERMS AND CONDITIONS OF SERVICE

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ARTICLE 1 – PARTIES

1.1 Seller Information

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ARTICLE 2 – SUBJECT OF THE AGREEMENT

This agreement regulates the rights and obligations of the parties regarding the sale and delivery of in-game virtual items ordered by the Buyer from the Seller's website (https://ancientark.tr), in accordance with Law No. 6502 on Consumer Protection and relevant regulations.

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ARTICLE 3 – PRODUCTS COVERED BY THE AGREEMENT

The products purchased by the Buyer are in-game virtual items delivered only in digital form. There is no physical product delivery.

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ARTICLE 4 – PRODUCT PRICE

The price of the purchased items is displayed on the cart screen, including VAT. The Buyer reviews and approves this total amount before completing the payment.

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ARTICLE 5 – DELIVERY TERMS

5.1 After the payment is completed, the purchased items are assigned automatically or manually to the Buyer's game account.

5.2 The product is considered delivered once it appears in the game account.

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ARTICLE 6 – RIGHT OF WITHDRAWAL

6.1 Due to their nature, in-game virtual items cannot be returned and the right of withdrawal cannot be exercised after delivery.

6.2 However, if cancellation is requested before delivery, the payment amount will be refunded.

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ARTICLE 7 – DISPUTE RESOLUTION

In case of disputes between the parties, Consumer Arbitration Committees and Consumer Courts are authorized.

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ARTICLE 8 – TERMS OF USE

8.1 The Buyer is obligated to comply with the laws of the Republic of Turkey while using the site.

8.2 Purchased products may only be used by the Buyer in their personal game account. They may not be transferred or resold to third parties.

8.3 Every transaction made through the site is recorded (IP, time, user information).

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ARTICLE 9 – DELIVERY AND PROOF

9.1 Products are delivered digitally. Delivery details (IP address, time, SteamID, etc.) are recorded.

9.2 Data related to delivered products is sent to the user via e-mail and also stored in the system.

9.3 This information is preserved as evidence if necessary.

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ARTICLE 10 – SECURITY AND SSL CERTIFICATE

10.1 Customer data privacy and payment security are ensured via the SSL (Secure Socket Layer) certificate used on our website.

10.2 The Buyer's personal data and payment details are encrypted and protected against access by third parties.

10.3 All shopping transactions are securely carried out via the iyzico payment infrastructure.

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ARTICLE 11 – ENFORCEMENT

The Buyer is deemed to have accepted all terms upon electronically approving this agreement. This approval signifies that the agreement is in effect.

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© 2024 AncientArk - All rights reserved

🔐 PRIVACY POLICY (PERSONAL DATA PROTECTION LAW DISCLOSURE TEXT)

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ARTICLE 1 – DATA CONTROLLER

This privacy policy sets out the principles for processing personal data collected through the website https://ancientark.tr operated by AncientArk within the framework of Personal Data Protection Law No. 6698 (KVKK).

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ARTICLE 2 – PERSONAL DATA COLLECTED

AncientArk may collect the following personal data from users:

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ARTICLE 3 – METHODS OF COLLECTING PERSONAL DATA

Data is collected electronically through methods such as website registration, placing orders, filling out support forms, or participating in campaigns.

3.1 Data is provided directly by the user.

3.2 Collected through automatic data collection (cookies, log files).

3.3 Collected through third-party platforms (Steam, Epic Games).

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ARTICLE 4 – PURPOSES OF PROCESSING PERSONAL DATA

The collected personal data is processed for the following purposes:

4.1 Delivery of purchased digital products

4.2 Responding to customer service requests

4.3 Recording order and payment history

4.4 Prevention of fraud and abuse

4.5 Fulfilling storage and notification obligations under relevant legislation

4.6 Improving website performance

4.7 Personalizing user experience

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ARTICLE 5 – TRANSFER OF PERSONAL DATA

Personal data is not transferred to third parties except for legal obligations. However, transfer may be made to infrastructure providers (e.g., hosting, payment provider, etc.) only to the extent necessary for service provision.

5.1 Data may be transferred in the following cases:






5.2 Data transfer abroad is carried out within the framework of KVKK provisions.

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ARTICLE 6 – RETENTION PERIOD OF PERSONAL DATA

Personal data is retained for the period necessary in line with legal obligations and processing purposes. After this period, it is deleted, destroyed, or anonymized.

6.1 Transaction records: 10 years (Due to tax legislation)

6.2 Customer account information: Until account closure

6.3 Log records: 1 year

6.4 Marketing permissions: Until consent is withdrawn

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ARTICLE 7 – RIGHTS OF THE DATA SUBJECT

Users have the following rights under Article 11 of KVKK:

7.1 Learning whether personal data is processed

7.2 Requesting information about processing if processed

7.3 Learning whether it is used in accordance with its purpose

7.4 Knowing the third parties to whom it is transferred domestically or abroad

7.5 Requesting correction if processed incompletely or incorrectly

7.6 Requesting deletion or destruction in accordance with legislation

7.7 Requesting notification to third parties to whom it was transferred

7.8 Objecting to adverse results from automated system analysis

7.9 Requesting compensation in case of damage

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ARTICLE 8 – APPLICATION METHOD

To exercise your rights under KVKK, you can send an email to [email protected]. Applications are responded to within 30 days at the latest.

8.1 Application requirements:





8.2 Application result:

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ARTICLE 9 – COOKIE POLICY

Information about cookies used on our website:

9.1 Essential cookies: Required for site functionality

9.2 Analytics cookies: For site usage statistics

9.3 Marketing cookies: Used with user consent

9.4 Cookie settings can be managed from your browser.

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ARTICLE 10 – DATA SECURITY

Measures taken for the security of your personal data:

10.1 Encrypted data transmission with SSL certificate

10.2 Firewall and anti-virus protection

10.3 Regular security updates

10.4 Unauthorized access prevention systems

10.5 Staff security training

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ARTICLE 11 – POLICY UPDATES

This text has been prepared in accordance with the current legislation and may be updated on the site when necessary. Users are responsible for checking the text periodically.

11.1 Significant changes are notified by email.

11.2 Updates are published on the site.

11.3 Continued use is considered acceptance.

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Data Protection Officer: [email protected]

© 2024 AncientArk - This text has been prepared in compliance with KVKK